999 Pure Gold Market Price: $67.50
Our Gold Price: $60.50
Workmanship Promotion: 30% OFF

Our Order Policy

Citigems makes best effort to keep the e-shop updated with our current inventory. However, given the unique nature of our products, each item is likely to be of one piece only, or at best, very limited in quantity. Therefore, it is possible for your selection to be sold, and hence not available, before the website could be updated in time to reflect the item’s availability.


How To Place Your Order


Order Process and Product Availability

After you have made your product selection, please proceed to check out and make payment for the item. 

On the payment site, your order and agreement to purchase will be processed upon the submission of your payment details electronically. This constitutes an authorization and confirmation by you to enter into a binding contract with Citigems, and for Citigems to proceed with your order. 

Citigems will email you to confirm the receipt of your order. We will then check for the availability of the item. Once its availability has been verified, we will process your order and arrange for your delivery. We will then inform you of the order confirmation and the delivery details. 

If the item is not available, we will inform you that your order has not been accepted due to the unavailability of the item, and will be nullified with full refund. We will offer you options for a similar or alternative piece. This will constitute a new and separate order process, requiring a new authorization for payment. 

Please note that placing an item in your shopping cart or wish list cart does not equate to the reservation of it. The item remains available for sale until your order has been confirmed by Citigems. All items remain the property of Citigems until full payment has been processed and completed. 

All orders are on a “first-come, first-serve” basis and subject to acceptance and availability. 

Orders made on the website will be processed on weekdays only, i.e. Monday to Friday, except for the respective processing country’s public holidays. Please allow us 3-5 business days to respond to your queries or to process your orders. 

Citigems reserves the right, at its sole discretion, not to accept an order.


Exchange and Refund Policy

In the event you change your mind on the item that you have purchased from our website, you can exchange it for other items equivalent or lesser value at any of our Citigems boutique within 7 days upon receiving your items. Should the exchange item be of a higher value, you will be required to top up the additional difference at any of our Citigems boutique­­­. You may refund the item purchased at any of the 3 selected Citigems boutiques below within 3 days from the date of purchase, subject to our terms and conditions:

  • Citigems Bugis Junction #01-37   Tel: +65 6337 2420 
  • Citigems ION Orchard #B2-60      Tel: +65 6509 8845 
  • Citigems VivoCity #B2-03             Tel: +65 6376 8283 

Returned items must be in original condition, unused and not damaged in any way. All tags and original packing must also be fully intact. Citigems reserves the right to reject, at its sole and absolute discretion, any exchange or refund request, if these conditions are not met.

There will strictly be no refund for overseas purchase.

In the unlikely event that you have received a damaged item, please contact Citigems immediately at customerenquiry@citigems.com.sg

Please note that Citigems will have taken photographs of all items prior to shipping. This is in an effort to avoid potential dispute as to when or how damage has occurred. Likewise, please take photographs of the alleged damage immediately. This should be attached in your email to us reporting the damage. 

Upon receipt of your email, and verification that the item received is in damaged condition, Citigems will advise you on the return procedure to one of the Citigems retail boutique. For overseas purchases, Citigems will advise on a separate return procedure. Should the exchange item be of a higher value, you will be required to top up the difference.


Notice of Copyright and Intellectual Property Rights 

Citigems Pte Ltd is the owner of all intellectual property rights on this site and the material published on it. These works are protected by copyright laws, and treaties around the world. All such rights are reserved. 

You may not use any part of the materials on our site for commercial purposes without obtaining a separate license to do so from us. These terms do not grant any such license. 

Citigems reserves the right to update these Terms and Conditions at any time without prior notice. By using this website and its related services you hereby agree to accept these amendments or changes.

These Terms and Conditions of use and sale are governed by Singapore law. ALL RIGHTS RESERVED.


Definitions And Interpretations 

In these Terms and Conditions, unless the context otherwise requires:

  • The following terms and expressions shall have the following meanings:
    • "Citigems" means Citigems Pte Ltd or its assignees or nominees;
    • "Products" means the products or merchandise featured on the Site from time to time and "Product" shall mean any one of the Products;
    • "Site" means the website on the Internet with the URL address http://www.shop.citigems.com.sg/ containing a collection of HTML documents for public access through the Internet or from other websites on the Internet which are linked to this URL address;
    • "Marketing information" may refer to (but is not limited to) promotional or publicity materials which are communicated via email broadcast, postal mail, or Short Messaging Services (SMS).
    • "Terms and Conditions" means the terms and conditions set out in the Site as amended, modified or supplemented by Citigems from time to time;

Words connoting the singular shall include the plural and vice versa and words connoting one gender shall include all genders. The clause headings herein are used for convenience only and shall not affect the interpretation of the provisions of these Terms and Conditions; references to natural persons shall include corporate bodies and vice-versa; and the word "person" includes any company or association or body of persons, corporate and incorporated. 


Acceptance Of Terms And Conditions 

By accessing, browsing and/or using the Site, you agree to be bound by the Terms and Conditions and to comply with all applicable laws and regulations. You also agree not to change, amend or modify any of the contents of the Site, save as directed herein. 



Citigems reserves the right to revise the Terms and Conditions at any time in such a manner as Citigems shall, at its sole discretion, determine.

All typographical and clerical errors in any quotation in the Terms and Conditions or on the Site shall be subject to correction by Citigems.


Representation And Warranty

You warrant and undertake to comply with all applicable laws and regulations in relation to the use of the Site and confirm that you have read, understood and agree unconditionally to be bound by the Terms and Conditions.

Citigems shall not be liable or responsible in any manner whatsoever for any breach, non-compliance or infringement of any laws, rules and regulations governing the use of the Site, caused by or attributable to you. You warrant to fully and effectively indemnify and hold Citigems harmless against any claim, damages or losses (including legal costs on an indemnity basis) directly or indirectly suffered by Citigems as a result of your breach, non-compliance or infringement thereof



  • Prices and availability of the Products are subject to change at the full and absolute discretion of Citigems.
  • The Terms and Conditions are in lieu of any warranties or guarantees, terms or conditions expressed or implied by law as owing by Citigems.
  • You agree that the Products on the Site may be re-priced, withdrawn, discontinued, revised or amended at any time and at the sole discretion of Citigems.
  • You further agree that the Product as described and/or depicted on the Site may vary with the actual Product. Citigems makes no warranty for the appearances of the Products on the Site and expressly disclaims any liability for any errors and discrepancies.



  • Citigems reserves the right to revise their promotions and promotion period at any time in such a manner as Citigems shall, at its sole discretion, determine.
  • Our current promotions:
    • The 10% off promo is applicable to Non-Best Value Buy items only. Valid for a limited time period only.
    • The $5 off promo is applicable to our newsletter subscribers only. Limited to one time redemption per subscriber.
    • The free 3-piece cosmetic bag is applicable to purchase above $100, and for the first 100 customers only, while stocks last.
  • "Shop for Free" Contest
    • Stand a chance to win your purchase back in cash!
    • Contest ends 13 August 2017. Customers are eligible to participate with any purchase made at Citigems boutiques and Citigems e-shop from 1 June 2017 to 13 August 2017. No minimum purchase required. 3 shoppers will be selected at random from Citigems boutiques and 3 shoppers will be selected at random from Citigems e-shop as winners. Winners will receive a cash amount equivalent to the amount spent on purchase. Maximum cashback per customer is capped at $1,000 for boutique customers and at $500 for e-shop customers. Winners will be announced on Facebook and contacted at a later date after GSS. CITIGEMS Pte Ltd reserves the right at any time, at its absolute discretion, and without giving any reason or notice to vary, modify or amend the terms and conditions to this contest.

Exclusion Of Liability

Citigems shall not in any circumstances or for any reason whatsoever be liable (to the extent permissible by the applicable laws) for any losses, damages, costs, expenses, including without limitation, direct, indirect, special or consequential damages or economic loss arising from any such failure to perform its obligations hereunder by reason of any electronic, electrical, mechanical, computer, computer-related or other failure, or any error, omission, interruption or delay in its operations or service, or from or in connection with the Site or the use thereof.



You agree to indemnify and hold Citigems harmless at all times against all actions, proceedings, costs, claims, expenses (including legal costs on a full indemnity basis), demands, liabilities, losses (whether direct, indirect or consequential) and damages (whether in tort, contract or otherwise) whatsoever (including, without limitation, claims made by third parties and claims for defamation, infringement of intellectual property rights, breaches of contract, death, bodily injury, wrongful use of computers, unauthorised or illegal access to any computers (including, but not limited to, hacking, property damage or pecuniary losses) which Citigems may sustain, incur, suffer or pay arising out of, in connection with or pursuant to the Terms and Conditions, your use of the Site or any act be done by you or your omission thereof.


Variation And Waiver

  • Citigems reserves the right to vary, amend or supplement the Terms and Conditions at any time without notice by updating this posting.
  • Without limiting the generality of the foregoing, the Terms and Conditions may be varied, supplemented or amended only if Citigems so agrees in writing. Any provisions of the Terms and Conditions may be waived only if Citigems so agrees in writing, provided that such waiver may be given subject to conditions thought fit by Citigems and shall be effective only in the instance and for the purpose for which is given.
  • No failure on the part of Citigems to exercise, and no delay on its part in exercising, any right or remedy under the Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude other or further exercise of any right or remedy. The rights and remedies provided in the Terms and Conditions are cumulative and not exclusive of any other rights or remedies provided by law.



The rights and obligations under the Terms and Conditions shall not be capable of assignments by you and shall be binding on and inure for your benefit or your successors and permitted assigns.



If at any time any one or more of the provisions hereof or part thereof is or shall become invalid, illegal or unenforceable in any respect under any law to which it is subject, it shall be rendered void, illegal or unenforceable to that extent and no further and the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired thereby.


Governing Law And Jurisdiction 

The Terms and Conditions are governed by, and construed in accordance with, the laws of the Republic of Singapore and Citigems and you hereby submit to the non-exclusive jurisdiction of the Singapore courts.